This unit is about the important skills of welcoming and receiving people entering the salon, handling enquiries, making appointments, dealing with client payments and generally maintaining the reception area. Dealing with people in a polite manner whilst questioning them to find out what they require forms an important part of this unit.
- Teacher: Amanda Astley
- Teacher: Jodie Badland
- Teacher: Paula Evans
- Teacher: Michelle Harris
- Teacher: Jeanne Law
- Teacher: Suzanne Lloyd
- Teacher: James Marshall
- Teacher: Luke Orchard
- Teacher: Amy Orie
- Teacher: Kylie Penn
- Teacher: Zoe Raybould
- Teacher: Leanne Sewell
- Teacher: Sharon Stanton
- Teacher: Amy Stevens
- Teacher: Avril Swayne
- Teacher: Cheryl Wilkie